Multiple offers on a Town Home in Germantown

The seller was great in listening to suggestions on getting the property ready for the market and then taking my advice on price suggestion. The property was on the market one day and received 2 offers. Three other people asked for disclosures but decided not to write because they didn't want to compete.
The market is always good for a property priced right to sell.

Short Sales - do the banks know what is going on with these properties?

I finally have an approval on a short sale contract I wrote back in August of 2009. Wow, what a long time to wait for a first-time home-buyer? Two mortgages to get approved. I'm happy the buyer wanted to wait for this process. I have another short sale listing with BOA and everything have been completed and waiting for an approval. No one at the bank is returning calls or emails. When I call, they're going to escalate the process. Well I've called several times and each time they've escalated and still nothing. I have a buyer who is waiting patiently but what happens when the buyer decides they don't want to wait and back out of the contract. Well what happens is the process with the bank starts all over again with another contract. There has got to be a better way for these banks to get these approvals in a timely manner. Meanwhile properties are sitting vacant which in reality will lessen the value even more. Mold is setting in everywhere. So the banks were the problem with lending to anyone basically. Now they are the problem again because the properties are going down even more in value than the regular depreciation because the properties are sitting vacant. Some of them even need to be gutted with only the shell left. Then what price will a buyer pay for a property that has to be gutted? Or completely filled with mold?